Bianca Carranza leads business development, relationship management, marketing strategy, community outreach, and customer support for Hugo Fire & Water Restoration, helping homeowners and business partners feel supported before, during, and after restoration work.
6 Years Restoration Experience
Bianca Carranza is the Chief Business Development Officer for Hugo Fire & Water Restoration, supporting business development, customer relationships, marketing strategy, community outreach, and communication for fire, water, mold, storm, and emergency restoration requests.
At Hugo, Bianca Carranza focuses on customer relationships, referral partner communication, property manager needs, and service education.
For help with your property, call our emergency line or use the restoration request form.
Chief Business Development Officer (CBDO)
Bianca Carranza is the Chief Business Development Officer for Hugo Fire & Water Restoration, supporting business development, customer relationships, marketing strategy, community outreach, and communication for fire, water, mold, storm, and emergency restoration requests.
Bianca Carranza serves as Chief Business Development Officer for Hugo Fire & Water Restoration, where her work connects company growth with real customer support. Her role includes business development, relationship management, marketing strategy, community outreach, new customer outreach, client retention, and customer relationship management.
She works with homeowners, property managers, insurance adjusters, vendors, insurance-related parties, business partners, and community contacts so restoration communication stays personal, clear, and relationship-driven.
Property damage can leave people unsure what to do next. Bianca helps customers understand the restoration process, stay connected with the team, coordinate communication, and feel supported while mitigation, documentation, and follow-up steps are being organized.
Her work with customers covers water damage mitigation, fire damage restoration, mold remediation, storm damage services, emergency response support, documentation, claim communication support, and education around what happens during a restoration project.
A typical day for Bianca includes networking, meeting with homeowners and business partners, developing marketing initiatives, following up with clients, coordinating project communication, and supporting relationships with vendors and insurance-related parties.
Her work helps Hugo Fire & Water Restoration build lasting community relationships while keeping growth connected to service quality, communication, and customer experience.
Bianca brings six years of industry experience across business development, customer service, sales and marketing, administrative support, restoration services, customer relationship management, and marketing operations.
She has hands-on experience supporting mitigation projects, documentation, customer coordination, emergency service communication, and complex restoration situations involving fire, water, and insurance-related claim communication.
Born in Texas and raised in West Palm Beach, Florida, Bianca brings a Florida-centered perspective to restoration support and community relationships. She is bilingual in English and Spanish and enjoys helping people feel heard during difficult moments.
Her favorite part of the work is seeing relief and confidence return to customers. She describes herself as driven by purpose and relationships, combining leadership, growth strategy, and compassion to help people and businesses move forward.
Business development in restoration should still feel personal to the customer. When people are dealing with fire, water, mold, or storm damage, they need a clear path to the right service, the right contact, and the right next step. This customer-first approach helps homeowners, commercial property owners, rental managers, and community partners understand where to turn when property damage becomes urgent.
Building relationships with homeowners, business partners, community contacts, vendors, and industry professionals.
Helping customers feel supported through restoration questions, communication, follow-up, and next-step clarity.
Participating in networking, local relationship building, and community growth opportunities.
Supporting growth initiatives, new customer outreach, client retention, social media, customer management processes, and customer communication systems.
Helping coordinate communication and documentation support while coverage decisions remain with the insurance carrier.
Customers and partners can ask for Bianca through the company line at extension 104 or email Restorewithbianca@gmail.com.
Business development and customer relationship support help homeowners, property managers, partners, and community contacts connect with the right restoration path.
Based in St. Cloud, Hugo provides emergency restoration help across Central Florida. Select your county to see local services.
Learn more about the people who support your restoration.
Bianca Carranza is the Chief Business Development Officer for Hugo Fire & Water Restoration, supporting growth strategy, customer relationships, marketing, community outreach, and customer communication.
Bianca works on business development, relationship management, marketing strategy, community outreach, new customer outreach, client retention, customer coordination, and communication between customers, vendors, adjusters, and company team.
Yes. Bianca works directly with homeowners, property managers, insurance adjusters, vendors, community partners, and business partners. Customers can ask for extension 104 through the company line.
Yes. Bianca speaks English and Spanish.
Bianca supports customer communication and relationship management for fire damage restoration, water damage mitigation, mold remediation, storm damage services, emergency response services, documentation, and claim communication support.
Customers and partners can ask Bianca about restoration process questions, emergency response guidance, insurance communication support, business partnerships, and community outreach opportunities.
Call the 24/7 emergency line for urgent restoration requests, or use the contact form for service questions, documentation support, and follow-up.
Learn how Bianca supports customer communication at Hugo. Find the right contact path for an urgent property concern.
Reviewed by Hugo Fire & Water Restoration on .
Read the role and background shown on the profile, then use Hugo's published phone or contact form for service requests. Do not send emergency details through unrelated personal channels.
A team profile helps customers understand who supports communication. It does not promise a specific property result.
Hugo's 24/7 phone number is the fastest published path for active damage. The contact form is available for details that can be sent safely.
Share the address, visible conditions, timeline, affected spaces, access, and authorized contact rather than assumptions about hidden damage.
Share the property address, visible damage, known hazards, access details, and contact information from a safe location.
Call Hugo's published 24/7 number, and call 911 first for an immediate life-safety emergency.
Call 24/7 for active damage or use the contact form to send safe, non-urgent property details.